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Emotional Support

When someone opens up to you about their difficult thoughts and feelings, you may feel unsure about how to respond. However, you don't need special training to show someone that you care.

Here are some valuable ways you can offer emotional support:

Listen

Providing a safe space for someone to talk and genuinely listening to their feelings can be incredibly helpful.

Reassure

Letting the person know that they are not alone and that you will be there to support them can provide comfort.

Stay Calm

Remaining composed and calm can help the person feel more at ease, knowing that they can talk openly without upsetting you.

Patience

Allow the person to set the pace for seeking support and avoid pressuring them. Respect their journey and offer patience.

No Assumptions

While your perspective might be useful, refrain from assuming you know the cause of their feelings or what will help.

What If They Don't Want Your Help?

It can be challenging when someone you care about refuses help. Remember these points:

Patience

Recognise that the person may have reasons for not seeking help and that it may take time for them to feel ready.

Offer Support & Reassurance

Let them know you care and that you are available if they change their mind.

Give Them Info

Share information about how to seek help when they feel ready, such as providing resources or explaining the process of talking to a GP.

Take Care Of Yourself

Ensure your own well-being and seek support to prevent becoming overwhelmed or unwell yourself.

What If They Believe Things That Seem Unusual Or Scary?

If someone is experiencing beliefs that differ from reality, such as psychosis or paranoia, approach the situation with empathy:

Focus On Feelings

Acknowledge and validate their emotions, even if their beliefs may seem different to you.

Avoid Confirming Or Denying Their Beliefs

Instead, express understanding that they see things differently while emphasising that your perspective differs.

Challenge Misconceptions

Educate yourself and others about mental health experiences to combat stigma and dispel misunderstandings.

Looking After Yourself

Supporting someone else can be challenging, so taking care of your own well-being is essential.

Here are some self-care tips:

Take A Break

If you feel overwhelmed, allow yourself time to recharge and refresh.

Talk To Someone

Share your own feelings with a trusted friend, being mindful of confidentiality.

Boundaries

Remember that you cannot solve all their problems. Offer support within your limits and take care of your own needs.

Share The Responsibility

Involve others in supporting the person to prevent feeling overwhelmed and alone.

Practice Self-Care

Engage in activities that promote your own well-being, such as exercise, relaxation techniques, hobbies, and self-reflection.

Educate Yourself

Learn more about mental health conditions, available resources, and coping strategies to enhance your understanding and ability to support others.

Seek Professional Help If Needed

If you find that supporting someone is taking a toll on your mental health or if you need additional guidance, consider reaching out to a mental health professional for support and advice.

In An Emergency

In certain urgent situations, prompt action may be necessary.

Here are some steps to take:

Immediate Danger

If someone is at immediate risk of harm to themselves or others, stay with them and call 999 for an ambulance or help them get to A&E.

Medical Advice

Contact NHS 111 in England or NHS 111 Wales for urgent medical advice.

Encourage them to call helplines like Samaritans if they need someone to talk to.

Remove Potential Harm

If the person has mentioned specific items they might use to harm themselves, consider removing them from their environment.

Put Your Safety First

If you or others feel in immediate danger, call 999 and ask for police assistance. Prioritise your safety.

Remember

Remember, if you're concerned about potential future crises, creating a crisis plan together can help outline steps to take in an emergency.