Frequently Asked Questions
What information do I need to provide when contacting you via email?
When you drop us an email, just include the details necessary to answer your questions—no need for any formalities. Please keep your personal info, like your address or workplace, to a minimum for privacy reasons. If we need to know where you’re writing from, just the city will do. Want more details on how we protect your info? Check out our Legal page!
What are the operating hours for the live chat service?
Our live chat isn't monitored around the clock as we are a very small team. However, you can always leave a message, and we guarantee a response to every message we receive. We're here to help, so don't hesitate to reach out!
How confidential are conversations through live chat and email?
Our conversations through live chat and email are highly confidential. We don’t save chats or any related information unless you specifically request us to do so. Generally, we can only see broad location details, like your city. There are certain situations, detailed in our safeguarding document, where we may need to share information to ensure safety or comply with legal obligations. These include cases where someone may be unable to make informed decisions about their safety, or if there is a risk of harm to yourself or others. For a full understanding of when and why we might need to share your information, please refer to our ‘When We Might Need to Share Your Information’ section in our safeguarding policies.
What should I do if I'm in immediate crisis and need urgent help?
If you’re in a mental health emergency and need urgent help, we at HRE4U are not equipped to provide immediate crisis support. However, we urge you to visit our Urgent Help page for guidance and resources to ensure your well-being.
Can I remain anonymous when using your contact methods?
If you prefer to remain anonymous when contacting us, you're welcome to use our online form to submit your questions or concerns without providing personal details. You can access the form here: Contact Form.
What can we talk about?
Feel free to bring up any concerns or questions you have about mental health, finding resources, or getting support. Whether it’s a specific question or a broad topic, we’re here to help guide you through.
What if I don't know how to ask?
If you're unsure how to phrase your question or describe what you're feeling, just start with what you know. Our team is trained to help you clarify your thoughts and guide the conversation to understand and address your needs. You can find more tips here
How can I follow up on my inquiry if I don’t receive a response?
If you haven't received a response to your inquiry, please note that we usually indicate how long you can expect to wait. If no timeframe is given, feel free to email us for an update Email: hello@hre4u.co.uk.
How can I report technical issues with the chat or contact form?
You can report any technical issues or provide feedback here
Are the services mentioned on HRE4U affiliated with your platform?
No, the services mentioned on HRE4U are not affiliated with our platform. We are an independent entity providing information and signposting to various resources.
How quickly can I expect a response after contacting you?
When you contact us, you'll receive an automated response confirming your message and providing an estimated wait time for a reply. This helps set expectations right from the start.
What can I expect after submitting the contact form?
After submitting the contact form, you'll immediately see a confirmation on screen, which includes an estimated wait time for our response. This ensures that you know your message has been successfully received and helps set expectations for follow-up.
