When to call 999

You should call 999 in a life-threatening situation related to mental health. Immediate action is required in the following scenarios:

• Active suicide attempt: If someone is trying to end their life or has recently taken action to do so.
• Severe self-harm: When someone harms themselves to a degree that poses a significant immediate risk to their health or life.
• Extreme distress: Displaying signs of severe agitation, aggression, or psychosis which could endanger the individual or others.
• Delirium or extreme confusion: A sudden state of severe confusion where the individual may not recognise familiar places or people, or even their own identity.
• Immediate harm to others: Voicing intentions or taking actions to hurt others.

If you're deaf or hard of hearing, there are alternative ways to get emergency help:

• British Sign Language (BSL) speakers can make a BSL video call to 999.
• Deaf individuals can use 18000 to contact 999 using text relay.

Can't Call 999?

To get to A&E safely, consider the following steps:

• Ask someone to drive you.
• Bring any mental health medications you're taking with you.
• Take a mobile phone in case of emergency on the way.

Unsure of the Next Steps? NHS 111 Can Guide You

If you're uncertain about the severity of a mental health situation, NHS 111 can assist. They can offer advice on whether an A&E visit is necessary or provide alternative resources.

If A&E is recommended, NHS 111 can schedule an arrival time, aiding in reducing overcrowding. To get advice, you can check your symptoms on 111 online or call 111 directly.