Our Commitment to Safeguarding Vulnerable Individuals

At Hre4u, we are committed to protecting the safety and well-being of everyone who reaches out to us — especially vulnerable adults and children. Our primary approach is to listen with care and explore the safest way forward together.

Confidentiality and Its Limits

We respect your privacy and aim to keep what you share confidential. However, in some situations, we may need to share your information to protect your safety or the safety of others.

When We Might Need to Share Your Information

• Inability to Make Informed Decisions: If we believe you’re unable to understand the risks you’re facing — due to confusion, memory issues, or unconsciousness — we may involve appropriate services to protect you.
• Concern for Others at Risk: If you tell us something that suggests a child or adult is at risk of abuse or harm, we may contact relevant authorities — usually after discussing it with you.
• Details Required for Support: If urgent help is needed, we may ask for your name, location, contact details, place of work or study — but only what is necessary to get you the right support.
• Voluntary Disclosure: You are in control of what information you share. Just telling us something doesn’t automatically mean we’ll pass it on — unless there’s a serious concern.
• Helping You Decide: Our role is to support your understanding of your situation so you can make informed decisions. We may ask questions to clarify what you’re going through.

Actions We Might Take in Critical Situations

• Emergency Medical Help: If we believe you need urgent care, we may share your details with the ambulance service.
• Police Involvement: If we believe you are at immediate risk from someone else, we may contact the police to protect you.
• Child Protection: If a child’s safety is at risk, we may gather more details and involve relevant safeguarding authorities.
• Social Services: We might arrange for social services to get in touch if additional long-term support is needed.

What If You Don’t Share Your Details?

If you choose not to share your contact information, our ability to reach out is limited. In such cases, we can only respond to you through the original method you used to get in touch (e.g., email).

Our Approach to Sharing Information

We take confidentiality extremely seriously. We will only ever consider sharing information if:

• We have strong reason to believe you or someone else is at serious risk of harm.
• You are unable to make safe decisions on your own.
• We believe external support is necessary to keep you safe.

We always aim to discuss any safeguarding concerns with you first — unless doing so would increase the risk of harm.