How to File a Grievance Against the Police

If you're dissatisfied with your experience with the police, you have a couple of options :

• Submit a complaint online via the official police website.
• Visit your local police station and request to speak with the duty officer.

It's advisable to voice your concerns within a year of the incident. However, if you believe you've been subject to discrimination, you might need to file a claim within six months.

Where to Lodge Your Complaint

Most grievances are managed by the local police force. You can file your complaint :

• In person, by visiting the police station.
• In writing, addressed to the police station.
• Online, via your local police force's website. You can find links to these websites online.
• For severe complaints, the matter will be escalated to the Independent Office for Police Conduct (IOPC), previously known as the Independent Police Complaints Commission.

If You're Unsatisfied with the Outcome

You'll be informed about the appeal process if you're not content with the resolution.

Here's Some Tips

Here are some useful pointers for lodging a complaint :

• Date your complaint letter.
• Include your full name and address.
• Provide a detailed yet concise account of the incident and what you found unacceptable.
• Incorporate all pertinent details like dates and names.
• Attach copies of any relevant documents or photographs, and list these in the letter.
• Clearly state what you're seeking—be it an apology, improved service, or an explanation.
• Maintain a courteous tone throughout the letter.
• Specify a deadline by which you'd like to receive a response.
• Keep a copy of the letter and any attached documents.
• Use recorded delivery for sending the letter.